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Get in touch

Contact Us

Have a question, feedback, or need help getting started? We're here for you.

Email
support@mysteryunlock.com
Best for account & billing queries
Website
mysteryunlock.com
Visit our main website
Response time

We typically respond to all emails within 24 hours on business days. For urgent issues, include "URGENT" in your subject line.

Frequently asked questions

How do I get started?
Sign up for a free account, create your prize wheel, and share the QR code with your customers — takes under 5 minutes.
Can I change my subscription plan?
Yes, you can upgrade or downgrade your plan at any time from your billing dashboard.
How do I report a security issue?
Email us at support@mysteryunlock.com with the subject line 'Security' and we'll prioritize your report.